Who is responsible
Ashbourne & Vale Group Limited is the controller for personal information provided to the Group through enquiries. Our registered office is 128 City Road, London, EC1V 2NX. Contact [email protected] about this notice or your information rights.
Information used
When you contact us, we may receive your name, business contact details, organisation, location and information about the proposed work. Please only provide information relevant to the enquiry and avoid including sensitive personal information in an initial message.
The enquiry tool prepares text on your device. It does not transmit the form fields to our website, save them in browser storage or create a website submission. Information reaches us when you choose to send it through your email provider.
Why information is used
We use enquiry information to respond, understand requirements, prepare proposals and administer business relationships. Depending on the circumstances, this is necessary to take steps at your request before a contract, perform a contract, or pursue legitimate interests in managing and developing the business. We may also need to retain or disclose information to meet legal obligations or deal with legal claims.
Website operation
The website is configured for Cloudflare hosting. Hosting and security services may process technical information such as IP addresses, request times and browser information to deliver and protect the service. This site does not include advertising, analytics or embedded social media tracking. See the cookie notice.
Sharing and international processing
Information may be handled by the email, hosting and IT providers supporting our business, and by professional advisers or project participants where relevant to the purpose. Access should be limited to what is necessary. Some service providers operate internationally. Where UK data protection law requires safeguards for a restricted transfer, the relevant lawful transfer arrangements must apply.
How long information is kept
Retention depends on whether an enquiry becomes a project or ongoing relationship, whether there are outstanding issues, and any applicable legal, contractual or claim-related requirements. Information should be retained only for as long as needed for those purposes and then securely deleted or anonymised. Contact us for information about the period applicable to your record.
Your rights
Depending on the circumstances, you may have rights to access, correct or erase your information, restrict or object to processing, and receive certain information in a portable form. If processing relies on consent, you can withdraw it without affecting earlier lawful processing. We may need to verify your identity before responding.
You can raise a concern with us or complain to the Information Commissioner’s Office (opens in a new tab).
Other websites
External links, including the Strata Digital website and reference resources, operate under their own notices. Check those notices before providing information.
Last updated: 20 September 2026.